Return & Exchange Policy

At AP ATELIER, we take pride in the quality of our products and want you to be completely satisfied with your purchase.

1. 14-Day Return & Exchange Policy

We accept return or exchange requests within 14 calendar days of the delivery date.

To qualify for a return or exchange:

• Items must be completely unused, unworn, and in perfect, resalable condition.
• All original tags, accessories, and packaging must be included, when applicable.
• All returned items are subject to inspection and approval by AP ATELIER.

Items showing signs of wear, use, alterations, or damage will not be accepted.

2. Return & Exchange Shipping Costs

For standard returns and exchanges, all shipping costs are the customer’s responsibility, including return shipping and any applicable shipping costs for an exchanged item.

Customers are responsible for properly packaging and safely shipping their returns.

AP ATELIER is not responsible for return packages lost, damaged, or misplaced by the shipping carrier. The customer assumes responsibility for the item until it has been safely received by AP ATELIER.

We strongly recommend using a trackable and insured shipping service.

Returns that are lost or arrive damaged during return transit may be denied a refund or exchange, subject to applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ve got you covered!

Please contact our Customer Service Chat through our website and provide:

• Your order number.
• Clear photos or video showing the issue.
• A brief description of the problem.

Once the issue has been verified, AP ATELIER will cover all applicable shipping costs and arrange an appropriate replacement, exchange, or refund at no additional cost to you.

You will not be required to return a verified defective or damaged product unless we provide prepaid return arrangements.

4. How to Request a Return or Exchange

To initiate a return or exchange, please contact our Customer Service Chat within 14 days of receiving your order.

Our team will review your request and provide return instructions if your item qualifies.

Please do not ship any items back without first contacting our Customer Service team.

5. Refunds & Exchanges

Once your returned item has been received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Exchanges are subject to product availability.

6. Purchases Through Other Platforms

This policy applies to purchases made directly through the official AP ATELIER website.

Orders placed through TikTok Shop, Amazon, or other third-party marketplaces are subject to their respective return and exchange policies.

Nothing in this policy limits any consumer rights provided by applicable law.

Thank you for shopping with AP ATELIER.